Frequently Asked Questions
Everything you need to know about our premium apparel and gear.
How do I determine the correct size for my Oru Kayak apparel?
We provide a detailed size guide on each product page. Our clothing generally follows a standard athletic fit, but we recommend measuring your chest and waist to ensure the most comfortable fit for your outdoor adventures.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly fabrics including recycled polyesters and organic cottons to ensure our fashion line respects the waterways we love to explore.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
How should I care for my technical outerwear?
To maintain water-resistance and fabric integrity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.